Refund policy
Return & Refund Policy
At Magarzie, we want you to feel confident in your purchase. That’s why we offer a 60-day money-back guarantee.
🛍️ Returns
You have 60 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be in good condition
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It must be returned in its original packaging
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Proof of purchase is required (order number or email confirmation)
💸 Refunds
Once we receive and inspect your return, we will notify you of the approval.
If approved:
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Your refund will be processed back to your original payment method
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Please allow 5–10 business days for the refund to appear in your account
🚚 Return Shipping
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Customers are responsible for return shipping costs
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We recommend using a tracked service, as we are not responsible for lost returns
❌ Damaged or Faulty Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
We will:
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Offer a replacement or
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Provide a full refund at no extra cost
📩 How to Start a Return
To initiate a return, please contact us at:
Include:
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Your order number
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The reason for your return
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(Optional) Photos if the item is damaged
⛔ Non-Returnable Items
For hygiene reasons, we may not accept returns on used personal care items unless faulty.
🔄 Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return your order and place a new one.
💬 Need Help?
Our support team is here to help.
We aim to respond within 24 hours.