Refund policy

Return & Refund Policy

At Magarzie, we want you to feel confident in your purchase. That’s why we offer a 30-day money-back guarantee.

🛍️ Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be in good condition

• It must be returned in its original packaging

• Proof of purchase is required (order number or email confirmation)

💸 Refunds

Once we receive and inspect your return, we will notify you of the approval.

If approved:

• Your refund will be processed back to your original payment method

• Please allow 5–10 business days for the refund to appear in your account

🚚 Return Shipping

• Customers are responsible for return shipping costs

• We recommend using a tracked service, as we are not responsible for lost returns

❌ Damaged or Faulty Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery.

We will:

• Offer a replacement or

• Provide a full refund at no extra cost

📩 How to Start a Return

To initiate a return, please contact us at:

👉 support@magarzie.com

Include:

• Your order number

• The reason for your return

• (Optional) Photos if the item is damaged

⛔ Non-Returnable Items

For hygiene reasons, we may not accept returns on used personal care items unless faulty.

🔄 Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return your order and place a new one.

💬 Need Help?

Our support team is here to help.

📧 support@magarzie.com

We aim to respond within 24 hours.